Due to the nature of digital services and custom software development, Skeymedia Inc maintains a no-refund policy once development work has started. However, we are dedicated to client satisfaction and ensure transparency in resolving disputes.
1. Eligibility for Refunds: Refunds are only considered:
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If the client cancels before the project start date
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If no substantial work has been completed
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If the project is delayed beyond agreed timelines solely due to our team
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2. Non-Refundable Situations:
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- Work has already been delivered as per the contract
- Project delays caused by client inaction or communication gaps
- Change in client’s business strategy or direction mid-project
3. Dispute Resolution: In case of disagreements, both parties agree to attempt resolution through direct communication. If needed, we’re open to mediation by a neutral third party.
4. Quality Assurance: We ensure all deliverables undergo a thorough quality check. If clients find issues within 7 days of delivery, we provide free fixes as per the contract.
